Chat With Us

Refund Policy

At DIGITO WEBS, we value the trust our clients place in us. We are committed to delivering top-quality digital solutions, including Website Design, Website Maintenance, Web Hosting, E-commerce Websites, Portfolio Websites, and YouTube Monetization services.

Since our work involves time, effort, expertise, and digital assets that are customized to each client, we do not provide cash refunds once a payment has been made. However, we operate a Service Conversion Policy, which means that in eligible cases, funds paid can be credited toward other services we offer.

This Refund Policy explains the terms under which refunds and credits may or may not be granted. By engaging our services, you agree to the following terms.

1. No Cash Refund Policy

  • All payments made to DIGITO WEBS for any service, including but not limited to website design, hosting, e-commerce solutions, portfolio websites, and YouTube monetization, are non-refundable.
  • Once we begin a project or deliver access to hosting, domains, or any digital resources, the costs are immediately incurred, and refunds cannot be processed.

2. Service Conversion Policy

Although cash refunds are not provided, DIGITO WEBS ensures that your payment is never wasted. Instead, under certain conditions:

  • Credit Value: If you cancel a service or decide not to continue, your payment can be converted into credit for other DIGITO WEBS services of equal or lesser value.
  • Eligible Services: Credits can be applied to services such as website redesign, web hosting, maintenance, content development, or even new digital solutions we provide.
  • Validity Period: Service credit must be used within 6 months from the date of original payment.

Example: If you paid for an e-commerce website design but later decide you want a portfolio website, the payment will be applied to the portfolio website project instead of being refunded.

3. Non-Refundable Cases

To avoid misunderstandings, here are specific cases where refunds or credits will not apply:

  • Completed Services: Once a website or project has been fully delivered or handed over.
  • Third-Party Services: Payments made for domain registration, third-party plugins, licenses, or hosting fees are non-refundable as these costs are outside our control.
  • Client Delays or Non-Response: If a project stalls due to lack of client input, communication, or required materials, no refund will be issued.
  • Change of Mind: If you simply change your mind after work has started, refunds are not applicable.
  • Violation of Terms: Any project terminated due to client’s breach of contract or violation of DIGITO WEBS’ policies.

4. Refund Policy for Web Hosting & Domains

  • Web Hosting: Hosting payments are billed upfront and are non-refundable, as servers and space are allocated immediately.
  • Domain Names: Domain registrations cannot be canceled or refunded once processed. Domains are registered instantly, and costs are non-recoverable.

5. Refund Policy for Digital Services

Since our services are digital, customized, and time-bound, the following applies:

  • Website Design & Development: No refunds once design work has started.
  • E-commerce & Portfolio Websites: Non-refundable once project planning or development begins.
  • YouTube Monetization Services: Non-refundable as results are based on YouTube’s policies, algorithms, and your content consistency.
  • Website Maintenance & Content Development: Monthly or annual maintenance contracts are non-refundable but can be adjusted or converted into credits for future services.

6. Dispute Resolution

At DIGITO WEBS, our priority is client satisfaction. If you are unsatisfied with any part of a service:

  • Please contact us at [support@digitowebs.com] within 7 days of delivery.
  • We will review your complaint and attempt to provide a resolution such as revisions, additional support, or service credit.
  • Our goal is to work with you until you are satisfied, within the scope of the original agreement.

7. Important Notice

  • By making payment for any DIGITO WEBS service, you acknowledge that you have read, understood, and agreed to this Refund Policy.
  • DIGITO WEBS reserves the right to update this Refund Policy at any time. Updated versions will be posted on our website with a revised “Effective Date.”

8. Contact Us

For questions regarding this Refund Policy, please reach out to us at:

📧 Email: support@digitowebs.com
📍 Address: 183 Ijesha Road, Surulere, Lagos State
📞 Phone: +234 706 771 9042

 
Key Takeaways:
  • No cash refunds under any circumstances.
  • Service conversion available within 6 months of payment.
  • Domains, hosting, and third-party services are strictly non-refundable.
  • Client satisfaction remains our top priority.

Effective Date: Monday, March 09, 2015